We have seen some pretty shoddy shirts in our time and it’s disappointing because we know the person who received the botched product had a bad experience and now we have to de-program them and teach them the right information.
Many times what these companies will do is provide a shirt that has been basically “thrown away” by the manufacturer because of defects. Some companies will go out searching for these defective shirts and use them to fill customer orders.
Besides sub-standard products, the actual printing may not be up to par either. We’ve seen dull colors, misaligned text or graphics (this means they didn’t align the screens up correctly aka bad registration) and ink color issues.
The company probably means well – it’s just they don’t have the knowledge, experience and tools they need to do the job correctly.
Communication is key in any relationship and whether you know it or not, you are now in a relationship with the company you’ve paid money to complete your order.
Through customer feedback and research, we have implemented an automated communication system which notifies you through each phase of your order. From artwork completion to packing and out for delivery, you’ll be in-the-know the entire time.
You can always contact us by phone or email as well if you have any other questions.
While the industry may not be as quickly evolving like tech or other industries, the industry is expanding its reach and becoming more technical. Having this technology requires both knowledge and the resources to acquire this new technology.
Oftentimes, these companies are not up-to-date on the latest happenings in the industry. For some orders this wouldn’t make a difference (such as printing a common screen printed shirt). However, if you’re looking at customizing other items or want a different feel or texture to your garment, then they will most likely not know, or have the ability to, create the desired product you’re looking for.
We are screen printers but we’re also a business – and we treat it like one. That’s why all our staff remain committed to customer care. We deal with different vendors, businesses and even in our own personal life where we go into a shop or store and receive poor, unprofessional service – so we know how it feels. We want our clients to feel confident in our products and service.
Can you get in touch with them in a reasonable amount of time?
Do you have to sign an approval for artwork?
Was there an agreement you signed outlining exactly what the terms were?
Many times, clients are often surprised with how thorough we are with approvals, paperwork and communication. However, while this may seem cumbersome sometimes, it really just lays everything out so you know what to expect so there aren’t any surprises.
This adage about a deal being too good to be true has been around for a long time. Although we’ve all heard it, people still sometimes still solely base their buying decision based on price. While we don’t think you need to pay top-dollar for everything, if a company is coming in a lot lower than other quotes you’ve received, that’s probably a good sign to stay away or, at the very least, investigate more.
Not only will you not be happy with your products, but oftentimes, these companies don’t care about you once they deliver your order. Not to mention the headaches you’ll go through while your shirts are being printed.
We have seen an increase in customer’s coming to us with complaints about other screen printing companies so get the job done right the first time. You’ll rest easier knowing your job is in good hands and happier when you get your final product.